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Bank statement proves ComEd bill paid online

Updated: May 9, 2012 9:57AM



This was originally published in the SouthtownStar on May 15, 2011.

DEAR FIXER: I paid my ComEd bill on March 21 with a Visa card through an automated system, but the funds never got credited to my account.

I have my confirmation number for the bill payment. I was told to fax a copy of my bank statement, and I did.

I’m tired of this waiting game. I call them almost every day. This is getting very frustrating. I wish there was some other light company!

- Brenda Jefferson, Chicago

DEAR BRENDA: The Fixer was happy to once again strap on our anti-gravity suit and venture into the black hole where so many readers’ online bill payments seem to be sitting.

Luckily, you had proof from your bank that the transaction had gone through. After we told that to ComEd, they were able to find someone in billing who located it. You told us you checked your account online and there’s no more notice of a missing payment.

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DEAR FIXER: I was solicited over the phone by Express Home Solutions. They said they could get me a loan modification on my home.

This was in December 2009. They told me that under President Obama’s new laws, they could get me a modification in 90 days or less. They told me not to make any more house payments to the bank — that they would handle everything.

So I did what they said. That was dumb on my part. I paid them $1,950 for their services. I am on a fixed income; I’m a veteran, and because I trusted these guys I’m about to lose my home.

I have a signed contract that states that if they cannot secure a loan modification, they will give me my money back, less a $595 processing fee. I wrote to them by certified mail asking for my money back, but I haven’t heard from them.

- Vernon Malden, Bolingbrook

DEAR VERNON: The Fixer figured this was pretty hopeless when we saw the piles of online complaints and found Express Home Solutions’ Garden City, N.Y., phone number disconnected. But we pressed on.

We found what looked to be a related company, Empire Home Savings, located at the same address.

There we found a guy named Jayson, who listened to our complaint about your missing $1,355 refund and directed you to call back and speak to their attorney, who would sort everything out.

We briefly thought they might pay you just to make this go away, but when you called as directed, neither Jayson nor the attorney were there, and we couldn’t reach him either.

Meanwhile, in March, the Lawyers’ Committee for Civil Rights Under Law filed a lawsuit against Express Home Solutions, Empire Home Savings and a number of other companies and individuals.

A word of warning for other readers: If a company asks for money upfront for a loan modification or a new loan, head for the hills! It’s definitely a scam

Contact The Fixer

Are you being given the runaround over a consumer problem?

Tell it to The Fixer at www.southtownstar.com, where you’ll find a simple form to fill out.

If you don’t have a computer, you can mail a brief description of your problem, along with your name, address and telephone number, to: The Fixer, SouthtownStar, 6901 W. 159th St., Tinley Park, IL 60477.

Please don’t send original documents.

Because of the large volume of submissions, The Fixer cannot make personal replies.

Letters are edited for length and clarity.



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