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  • The Fixer: Resolutions for a consumer headaches-free year

    What’s your New Year’s resolution? If it involves getting in shape, earning more money, going back to school, buying new wheels, fixing up your house or pretty much anything else a consumer might do, read on.

  • Multiple U-verse sending out bills

    Dear Fixer: I attempted to get AT&T U-verse at my home but couldn’t. However, I am still getting a bill every month for this service and it has now gone to a collection agency.

  • Online apparel company refuses to refund $239

    Dear Fixer: I placed an order with Elegant Family Fashions on April 27 for a ladies church suit. I called on May 9 and talked to a woman named Yolanda about the order. She informed me that the item was out of stock. I asked for a refund and was told that it was being processed.

  • Going straight to top can help get action

    Fixer reader Anne Murphy was locked in battle to get working phone and Internet service at her home. But Anne wasn’t ready to write a “Dear Fixer” letter just yet; she wanted to see what she could do first.

    Automatic deduction not always automatic

    Dear Fixer: I’ve had a Medicare supplement plan with BlueCross BlueShield of Illinois for several years. They have automatically deducted my insurance premiums monthly from my bank account with no problems. However, starting in May, the problems began.

    Hang it! $4,635 for blinds that don’t close

    Dear Fixer: We purchased Hunter-Douglas Luminette custom blinds for our sliding doors to our new home from the JCPenney store in Spring Hill Mall in West Dundee, and they were installed in May 2010.

    Bank statement proves ComEd bill paid online

    Dear Fixer: I paid my ComEd bill on March 21 with a Visa card through an automated system, but the funds never got credited to my account.

    Spring break plans sunk by airport

    Dear Fixer: We booked a cruise on Royal Caribbean that was to depart on March 25, 2010. I was traveling with my two children and my cousin and her two children. We flew to Washington, D.C., on US Airways, and we were supposed to fly …

    Trip to Indiana takes its toll — twice

    Dear Fixer: My aunt borrowed my car last night and drove out to Indiana on the toll road. She did not know that I had an I-PASS transponder in the car, so she paid the toll in cash in the cash lane. I checked my …

    Casting company just after cash

    Dear Fixer: I called a toll-free number I found in an ad asking for people to appear in a movie as an extra. They wanted to know my credit card number.

    I didn’t know that to make an appearance as a movie extra you have …

    Ticket trouble is your problem, not Southwest’s

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    Dear Fixer: On Feb. 11, I planned a trip to Las Vegas with a friend. The flight was to have departed from Midway on May 12. Things didn’t work out and I called Southwest Airlines to inquire about canceling my friend’s ticket. They said fine, …

    They make trip to Mexico, luggage doesn’t

    Dear Fixer: On Feb. 25, my husband and I took a flight from O’Hare International Airport to Miami. We were scheduled to take a cruise with Carnival Cruise Lines the next day. When we arrived in Miami around 11 p.m., all our luggage was there …

    Phone lost; she loses patience

    Dear Fixer: Last November, I upgraded my cell phone to a nice Android touch-screen phone. I started noticing problems shortly thereafter and brought it into the T-Mobile store on three different occasions to try to resolve the issue. Finally, the customer service rep told me …

    Church’s generosity nearly lost in limbo

    Dear Fixer: Last December, my husband was not working and had been out of a job for nearly 21/2 years. Things were really tight, as I had only been working since August. After hearing about our situation, the wonderful people from the St. Vincent DePaul …

    Sometimes a problem needs fixing twice

    Dear Readers: Sometimes a fix is quick; other times we need to remember, to paraphrase Louis Pasteur, that our strength lies solely in our tenacity. (That old “Hang in there, Baby” poster with the kitten dangling from a tree works well, too.) That’s what we …